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Please use these Questions & Answers to assist you in your use of the web site. Before contacting us with a query the answer may be here. The question and answers below are connected with general questions. More detailed information can be obtained by scrolling to the bottom of the page and using the keyword search.

For a guided tour of How to use this website - Click here

Q. Do you have all the available birth, marriage, and death records for England & Wales from 1837 to 2004?.
A. Yes we do, we have a full archive, our experience has shown us that though certain web sites have scanned the data their records in many cases are incomplete. A lot of pages are missing and a lot of data is unreadable that is why we search for you, to ensure you get the correct references. We carry all the records.

Q. What benefits are there to becoming a member?
A. As a member, you'll receive 24-hour access to the Member Area of our site, where you'll find:

A wealth of information about ALL aspects of family history and genealogy. Example topics covered include:

• Births, marriages & deaths
• Religious records
• Census
• Wills
• Immigration
• Emmigration
• Military Records
• Adoption

Step-by-step guides through every stage of your historical journey.

• Beginning your search
• How to start Researching your past
• Using Family documents
• What indexes should I use?
• Gathering Family Memories
• Researching Family Traditions
• Family Legends and Myths
• Family History Research Virtual Book

Access to our experienced research team who carry out research on your behalf. Our resources include:
Birth, Marriage & Death Searches - Order Online..
Birth, Marriage & Death Certificates - Order Online

Membership includes:

• Search requests of either of the following.
• Unlimited searches of the 1881 UK Census, 30 million names.
• Inclusive searches St Catherines House/General Register Office Index for England & Wales.
• Unlimited free searches of the Parish Records 1530/1837.

All the content is available exclusively over the internet, and is updated and added-to daily.

Q. I cannot Login to the members area. I have not received my Login Details or I cannot receive emails from you, or you are not replying to my emails why is this?
A. First try sending yourself an email, if this works then it may be that the email address given to us is incorrect, check the email you have used to join is identical to yours. You will not be able to login or receive a receipt from PayPal If the email address given to us is incorrect if this is tha case please notify us, we will update the system for you.

Q.Trying to Login shows invalid " username/password" ? Or Login Fails.
A.You need to have cookies enabled to use the web site, also certain types of security software will stop access as they will encrypt the information sent from your machine to our server. Please try the following:
Completely refresh your browser window. In internet explorer click Tools/internet options/delete files/delete cookies.

Also You need to have cookies enabled at, at least the "medium" level on your browser. To check this go to 'Tools/Internent Options/Privacy/' Now move the slider bar to the required setting and click apply. Your file cache could be full, To rectify this go to 'Tools/Internent Options/Delete Files & Delete cookies'. Restart your computer.

Q. There is no underlined text in the signup email, why is this?
A. This happens when clients use AOL as an ISP. AOL configure their spam filters to exclude certain data. We have made representations to them about this however to date we have not had a response. The solution is to use another ISP not AOL.

Q. How do I obtain my search results?
A. Basic details of search results are sent out by email to the email address you provided when you became a member. Thereafter the full succesfull search details are available by clicking the My Searches link from the members area.

Q. Can I view the contents of a birth marriage or death certificate with out purchasing same?
A. You must first obtain a GRO Index reference for the person concerned then you will be able to order a certificate. Please note the GRO Index reference does not contain dates of event only the year and quarter in which the event took place. The register office states that you must purchase a certificate in order to view this data. We do not make these rules.

Q. I am a member but the web site does not let me login why is this.?
A. Your membership is permanent and subject to you using the web site search facility, however if you do use the web site search facility for a period of more than 6 months your membership is deleted.
Please see our Terms & Conditions regarding membership.

Q. What is the St Catherines House Index/GRO Index?
A. The St Catherines House Index or General Register Office Index is the index to 98% of births, marriages, and deaths in England & Wales since July 1837. The Index contains references which you must use to acquire a birth, marriage or death certificate. It does not contain exact dates, only a reference to the quarter in which the birth, marriage, or death took place. You must have this reference in order to acquire a certificate, there is no other way unless of course you know the date yourself.

Q. Do you charge to search the St Catherines House/GRO Index?
A. After you have used up your alocated search tokens, we then charge for additional searches please see our pricing section. We give a personal service, where we search the St Catherines House/GRO Index for you. Where necessary we also cross reference the results to ensure accuracy.

Q. Can I visit St Catherines House and search the records myself?
A. We are a private data archive not open to the public. You can however request us to search the data we hold.

Q. Is the St Catherines House/GRO Index the same as the Parish Records?
A. The Parish Records are between 1530 and July 1837, are a very useful record, however they are not of help when trying to acquire a birth, death or marriage certificate, as they were compiled before civil registration became compulsory in July 1837.
Where they are not all the available records from the time period they can assist you in acquiring birth and marriage information prior to the start of civil registration in 1837.

Q. What is the 1881 Census?
A. The 1881 Census contains the records of over 32 million UK residents alive on the night of the Census in 1881. It contains names, addresses, place names etc; The census does not give dates of birth, death, or marriage, only an age at the time of the census. Working back from 1881 it is therefore possible to determine the year of birth.

Q. Do you charge to search the 1881 Census & Parish Records ?
A. We search the 1881 Census & St Catherines House/Parish Records for you an unlimited number of times inclusive of your membership.

Q. How long does it take to recover my data for me?
A. From January your GRO Index, Census & Vital Records searches should be recovered within 24 hours after the day on which they are received. Certificate requests can take up to21 working days to process

Q. I need a copy of my birth/marriage/death certificate, can you arrange this?
A. You must be a member to use this service. You will need a reference from the St Catherines House/General Register Office Index to obtain a certificate. By becoming a member and using our service we can obtain this reference for you in most cases. We can then obtain certificates for you.

Q. How do I access my inclusive searches
A. Please click this link.

Q. I am not a member can I obtain information from you?
A. Priority is always given to current members in our response to queries. If you are not a member where we do try to respond to all queries it may take some time to answer you.